Terms of service

Last Updated: 09/07/2025

1. Services Overview

1.1 One-Time Services

RAF-Studio® / PT RAF Strategic Group provides custom website development, SEO optimization, and related digital services on a project basis.

  • Scope and deliverables are defined before project start.

  • Clear pricing provided with no hidden fees.

  • Timeline agreed upon before project commencement.

  • One-time services include handover upon completion.

Typical services include:

  • Web Development (custom design, layout, CMS setup, domain & hosting integration)

  • SEO Optimization (audit, strategy, technical setup, on-page/off-page SEO)

  • E-Commerce Enablement (payment gateways, product setup, secure checkout, integrations)

  • Web Consulting & Custom Web Applications

1.2 Subscription Services

Monthly subscription services are available for ongoing support, updates, and SEO maintenance.

  • One active request at a time.

  • Unlimited revisions within scope.

  • Average turnaround: 2–3 business days per request.

  • Monthly subscription with renewal.

2. Service Terms

2.1 One-Time Services

  • 50% deposit required to commence work.

  • Remaining balance due before delivery of final deliverables.

  • Project timeline begins upon receipt of deposit and required materials.

  • Rush fees may apply for expedited timelines.

2.2 Subscription Services

  • Month-to-month subscription, no minimum commitment.

  • 30-day written notice required for cancellation.

  • Subscription pausing available with 15-day notice.

  • Services are non-transferable.

3. Service Process & Typical Timeline

To ensure smooth delivery and clear expectations, projects follow a structured process. Timelines may vary, but the typical flow is:

  1. Agreement & Onboarding – Service agreement signed and initial deposit paid.

  2. Discovery & Planning – Initial brief, theme selection, and scope confirmation.

  3. Setup & Configuration – Hosting, domain, and email setup.

  4. Content Gathering – Client provides all required assets (photos, videos, products, content).

  5. First Draft – Delivery of first draft for client review and feedback.

  6. Second Draft – Revisions applied, updates made, integrations added.

  7. Finalization – Final draft delivered and approved.

  8. Launch & Support – Website launch, training, handover, and post-launch support (if included).

4. Client Responsibilities

  • Provide all necessary content, branding, and assets in a timely manner.

  • Assign a single point of contact for communication.

  • Provide feedback within 7 business days.

  • Attend scheduled meetings if required.

  • Any third-party subscriptions (such as domain, hosting, plugins, or similar services) will be the responsibility of the client to purchase and maintain. These will be handed over from the start to ensure client ownership and continuity.

  • The agency may facilitate initial payments for third-party services (e.g., hosting, domain, plugins) based on the provided invoice. However, all future extensions or renewals of these subscriptions remain the sole responsibility of the client.

5. Intellectual Property

  • Client receives full ownership of final deliverables upon full payment.

  • RAF-Studio® retains rights to unused drafts and portfolio use.

  • Client is responsible for trademark/copyright research.

  • Source/working files available upon request (may incur additional fees).

6. Revisions & Amendments

  • One-time projects: up to third drafting included. Additional revisions billed separately.

  • Subscription services: unlimited revisions within the original scope.

  • Major direction changes outside agreed scope require a new quote.

7. Termination

  • One-Time Services: Deposit is non-refundable once work begins. If canceled mid-project, a kill fee of 25% applies.

  • Subscription Services: 30-day written notice required. Pro-rated refunds for unused periods.

8. Payment Terms

  • One-Time Services: 50% deposit upon agreement, balance before final delivery. Late payments incur 1.5% monthly interest.

  • Subscription Services: Monthly billing payment required. Failed payments pause service.

9. Confidentiality

  • RAF-Studio® will not disclose client business information.

  • All client data securely stored.

  • Confidentiality extends beyond project completion.

10. Limitation of Liability

  • Maximum liability limited to fees paid.

  • Not responsible for third-party services or platforms.

  • No guarantee of specific business outcomes.

  • Not liable for delays caused by client.

11. Dispute Resolution

  • Good faith negotiation first.

  • Mediation before litigation.

  • Jurisdiction: Indonesia.

  • Prevailing party entitled to legal fees.

12. Modifications

  • RAF-Studio® may update these terms with 30 days’ notice.

  • Continued use of services implies acceptance.

Contact Information: info@raf-studio.id

By engaging our services, you agree to these terms and conditions.